FAQ

At Purecare Trustly Support, we offer more than just traditional home care. Our services are designed to empower individuals to live independently and with dignity. In addition to practical support such as light cleaning, meal preparation, shopping, and companionship, we specialize in reablement-style care, helping clients regain skills and confidence after illness, injury, or hospital stays. Every care plan is tailored, flexible, and reviewed regularly to meet each person's changing needs. We're here to support your goals, not just maintain routines.

We're based in Bolton and surrounding areas. As we grow, we'll be expanding our reach - so if you're nearby and unsure whether we cover your area, just get in touch and we'll be happy to advise.

Your safety and peace of mind are our top priority. All PureCare Trustly carers go through a strict recruitment process which includes enhanced DBS checks, face-to-face interviews, reference checks, and comprehensive training. We only select individuals who show genuine compassion and professionalism. Ongoing supervision, spot checks, and regular feedback help us maintain high standards and ensure every carer remains reliable, respectful, and committed to delivering quality care you can trust.

Yes, we do. Our team is experienced in supporting individuals living with dementia and those who have more complex care needs. We take a person-centred approach, tailoring each care plan to meet the unique preferences, routines, and health requirements of every client. Whether it's memory support, mobility assistance, or multi-agency coordination, we're here to ensure safe, dignified, and compassionate care every step of the way.

We understand that care needs can sometimes arise unexpectedly. At Purecare Trustly Support, we aim to respond as swiftly as possible. Once we've had an initial conversation and completed a basic assessment, we can often begin providing non-regulated support services within just a few days - sometimes even sooner depending on availability. For longer-term or more complex support, we'll work closely with you to get everything in place without unnecessary delays. Your peace of mind is our priority.

We do our best to provide consistency wherever possible, as we know how important familiar faces and routines are. While you may occasionally see a different team member - such as during holidays or illness - we aim to keep your care team small and familiar. You'll be introduced to anyone new in advance, and we'll always communicate changes clearly. Continuity and trust are at the heart of what we do.

At Purecare Trustly, care is personal. We're a small, independent agency built on real-life experience, passion, and a genuine commitment to doing things differently. You won't find a one-size-fits-all approach here - we see each client as an individual, not a number. Our team takes time to build trust, understand what matters most to you, and deliver flexible support that fits around your life. We also believe in supporting our staff just as much as our clients, creating a respectful and nurturing environment that reflects in the quality of care we provide.

We'll always do our best to help. If you need care at short notice - whether due to a family emergency, hospital discharge, or other urgent situation - we'll do everything we can to arrange support quickly. While we can't guarantee availability, especially outside core hours, we encourage you to get in touch and we'll try our best to accommodate.

Not yet - but it's in progress! At PureCare Trustly, we're currently focusing on providing non-regulated support services such as companionship, light domestic help, and community support. These services don't require CQC registration. However, we're actively preparing for registration so we can offer personal care and regulated services in the near future. We're building everything to CQC standards from the outset, ensuring we're ready to grow with your needs.